Returns and Exchanges
We Guarantee you will be completely thrilled with the value and quality of the jewelry you purchase from ChicJewelry.com
Chic Jewelry strives for 100% satisfaction on all of your purchases. However, if there is something that you would like to return, you may do so within 30 days for exchange or a refund (minus shipping and restocking charges).
Note: There will be absolutely no refund or exchange on custom designed jewelry. Custom means if you send us a picture to design a ring or request major changes on a current design. ALL SALES ARE FINAL ON THE ITEMS THAT ARE LISTED IN CLEARANCE SECTION. Please insure any merchandise when returning. We are not responsible for lost or stolen items.
Chic Jewelry will accept returns for refund or exchange in the time stated above on all our items (Except Custom Jewelry, loose cubic zirconia stones, and designer jewelry boxes) in original and sellable condition with a 10% restocking fee of the original non sale price of the ring. We will not accept returns for refunds or exchanges on items that have been worn, resized, engraved, or altered or damaged in any way. If Chic Jewelry performed engraving on an item incorrectly, we will replace that item with corrections. Items will only be accepted if they are returned with all of the original packaging materials and documentation.
CHICJEWELRY.COM will accept any returns from outside of the United States. Please call us to make arrangements (213) 627-7002.
Cancellation Before Shipment
There will be a 10% cancellation charge on orders that have been processed. Orders are usually processed within 24 hr. of placement.
CHICJEWELRY.COM will accept any item (except custom jewelry) for an exchange within 30 days of the receipt of your order. Simply return the item and we will exchange it with your new desired selection. If the purchase price of the original item is less than the new one, we will issue you a gift credit that may be used for future purchases. Shipping charges will be applied to new purchase. If you have any questions about our return procedure, please don't hesitate to contact us (213) 627-7002.
Shipping charges will be deducted from all store credits given for return merchandise.
Items on layaway plan
Items on layaway can be returned or exchanged within 30 days from the receipt of the order. Layaway items are subject to 15% restocking fee in case of the return or exchange.
At CHICJEWELRY.COM we take great care to ship your jewelry. In order for you to return your jewelry, please follow the following directions. These directions will insure proper shipping procedures and allow your order to be processed in a timely fashion.
Call customer service at (213) 627-7002 in order for us to start the process and assign a RAN (return authorization number) to your order.
Secure your jewelry inside the original box.
Make sure to include all original wrapping, packaging and literature in the box.
30 DAYS Trial Return Policy
Exceptions | There will be absolutely no return, refund or exchange on:
Natural Diamond Jewelry
Custom Designed Jewelry (Custom means if you send us a picture to design a ring or request changes to stone's color or carat's size on a current design.)
Loose Cubic Zirconia Stones
Jewelry Cleaner Products
Designer Jewelry Box
All Styles of Jewelry That Have Engraving
Custom Soldered Items
Rings with Sizing Beads
Rings ordered below size 4 and above size 12